Welcome to KittySalonMart! We are delighted to serve customers worldwide and provide a seamless international shipping experience. Please review our international shipping policy to understand how we handle orders outside of the USA, UK, Canada, and Australia:

  1. Shipping Destinations
    1.1. Countries Served: KittySalonMart ships to many countries worldwide. To check if we deliver to your country, please refer to the shipping options available during checkout or contact our customer service team for assistance.
    1.2. Restrictions: Some products may be restricted from international shipping due to local regulations, size, weight, or other factors. We strive to provide clear information on product pages regarding any shipping restrictions.
  2. Shipping Methods and Timeframes
    2.1. Available Methods: International shipping methods may include standard shipping, expedited shipping, and in select regions, express shipping for faster delivery.
    2.2. Delivery Times: Delivery times vary depending on your location and the shipping method selected. Standard shipping typically takes 7-21 business days, while expedited or express shipping options offer quicker delivery, usually within 3-7 business days.
  3. Shipping Costs
    3.1. Calculation: Shipping costs are calculated based on the weight and dimensions of your order, as well as the destination country.
    3.2. Customs Fees and Duties: International customers are responsible for any applicable customs fees, duties, or taxes imposed by their country's customs authorities upon delivery. These charges are not included in the purchase price or shipping costs and are the sole responsibility of the recipient.
  4. Order Processing
    4.1. Processing Time: Orders are typically processed within 1-2 business days after payment confirmation, subject to stock availability and any special handling requirements for international shipments.
  5. Tracking and Notifications
    5.1. Tracking: Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery online.
  6. Returns and Refunds
    6.1. Return Policy: Our international return policy aligns with our standard return policy. Please refer to our return policy section for detailed information on eligibility, process, and conditions for returning international orders.
  7. Contact Us
    7.1. Customer Support: If you have any questions about our international shipping policy, shipping rates to your country, or any other inquiries, please contact our customer service team at support@kittysalonmart.com. We are here to assist you and ensure your international shopping experience with KittySalonMart is smooth and enjoyable.

Thank you for choosing KittySalonMart for your pet care needs. We appreciate your trust and look forward to delivering quality products to your doorstep worldwide.