At KittySalonMart, we strive for your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we're here to help with our straightforward return and refund policy. Please read the following guidelines carefully:
Returns
- Eligibility:
- You may return most new, unopened, and unused items within 30 days of delivery for a full refund.
- Items must be in their original packaging, with all tags and labels attached.
- Used or opened items may not be eligible for return unless they are defective or damaged upon arrival.
- Non-returnable Items:
- Certain products are exempt from being returned, including perishable goods, personalized items, and items that have been used or altered after delivery.
- Return Process:
- To initiate a return, please contact our customer service team at support@kittysalonmart.com or through our website's contact form.
- Provide your order number, the name of the item(s) you wish to return, and the reason for the return.
- Our customer service team will provide you with instructions on how to return the item(s) and where to send them.
- Return Shipping:
- You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Refunds
- Processing Time:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- We will also notify you of the approval or rejection of your refund.
- If approved, your refund will be processed and applied to your original method of payment within a reasonable timeframe.
- Refund Criteria:
- Refunds are issued for the price paid for the returned item(s), excluding any shipping charges.
- Depending on your payment method and financial institution, it may take additional time for the refund to be credited to your account.
- Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately upon receipt.
- Provide detailed information and, if possible, photographs of the damage or defect.
- We will assess the issue and provide instructions for returning the item for a replacement or refund, including any applicable shipping costs.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, simply return the original item following our return policy and place a new order for the desired item.
Contact Us
If you have any questions about our return and refund policy, please contact our customer service team at support@kittysalonmart.com. We are here to assist you and ensure your shopping experience with KittySalonMart is enjoyable and hassle-free.
Thank you for choosing KittySalonMart for your feline companion's needs. We appreciate your business and look forward to serving you again.
